Refund Policy

The guarantee

Every plan carries a money-back guarantee: 7 days on the 1-month plan and 30 days on the 3-month and 12-month plans, counted from the moment your login details are sent.

When a refund applies

If the service does not work properly for you and we cannot fix it, you get your money back. In practice most problems are solved in a single support exchange — a device setting, an app choice, or a connection issue — so we ask that you contact support first and give us a fair chance to resolve it.

• Streams will not load and troubleshooting does not resolve it
• Persistent buffering that is not caused by your own connection
• The service does not work on the device you told us you would be using

When it does not apply

• A specific channel has been removed by its broadcaster or supplier. Line-ups change and no individual channel is guaranteed.
• Your internet connection is too slow or unstable for the stream quality you selected.
• You have breached the Terms of Service — for example by sharing or reselling credentials.
• The guarantee window for your plan has passed.
• You requested a free trial, tested the service, and then bought a plan. The trial exists precisely so you can check compatibility before paying.

How to request one

Send a message from the support page using the email address you ordered with, tell us what went wrong and what you already tried. Approved refunds are returned by the same method you paid with, normally within 5 to 10 working days.